Terms and conditions

Goa Business Solutions is a Proprietorship Firm involved in marketing/ selling and facilitating holiday tours, air tickets, car rentals, outdoor activities, sightseeing tours and much more, specifically concentrated on Goa, India, under its brand name Goantourism.com.

Definitions

SCOPE OF ACTIVITY

We are merely facilitators and do not control or operate any service provider who offers their services through the portal www.goantourism.com. Hence, under no circumstance shall we be held liable in case of any delay / improper service provided by any vendor or for any injury / death / loss and/ or damage, by any act on the part of the management or employees of any vendors, who are all independent contractors. Further, we shall under no circumstance be liable to you, or any party claiming through you for any delay or deficiency in services provided by such independent contractors or caused by any act or actions of a co-traveller / co-passenger, which may result in you not being able to avail any or all of the services paid for.

For further details on these, please feel free to refer the Terms of Service applicable for any transaction on our portal www.goantourism.com.

Further, we retain all rights to terminate business relations with our vendors irrespective of the status of your purchase of their services through the website. We also reserve the rights to terminate such agreements after acceptance of any payment from you for such services but prior to the commencement of services, without assigning any reason whatsoever. In such cases, we may refund the amounts, without payment of any interest. The refund of the deposit is however at our discretion and our decision will be final and binding in this matter.

Legal Documents

In the event you avail any service through our website that requires you to possess legal documents to exercise / obtain said services, such as, without limitation, Driving License, Scuba Diving Certification, appropriate Visa and other Govt. issued documents, it shall be incumbent upon you to procure, carry, keep and produce all such documents wherever required. Non exercise of any service due to a lack of / improper / inadequate legal documentation shall be your liability alone and you hereby indemnify us against any cause of action arising from such lack of / improper / inadequate documents.

REGISTRATION AND PAYMENT

The client will be supplied with details for the holiday arrangement. Each client/ the decided leader of the group of clients, shall sign the Registration/ Booking form as acceptance of the Holiday tour offer as agreement to pay in full, the amount decided with the Company, towards cost of the services and tour arrangements made by the Company by such time as may be specified by the Company. The client shall read the Registration/ booking form carefully before filling and signing the same.

The signing of the Registration/ Booking form by the client shall mean acceptance in totality of the Terms and Conditions contained herein, by the client. Upon the client signing the Registration Form and making payment towards consideration of the holiday, the Payment Receipt shall be binding on both the parties, namely, the Company and the Client, and shall constitute a contract between the said parties. Each client is liable to pay 25% of the total cost of the services the total as a non-refundable deposit, immediately upon signing of the Registration / Booking form. This deposit will be adjusted against the tour cost, at the time of final payment by the client. The Client is also liable to pay the remaining cost of tour at-least 30 days prior to tour date. Should the holiday offer be accepted by the client within 30 days before the tour departure, the Company will advise to the client a time limit for payment, which will supersede the above clause. The payment must be made to the Company by Payment Gateway or cheque, demand draft payable to “Goa Business Solutions.” in Indian Rupees equivalent to the cost of the tour. The client may also make the payment partly in Indian Rupees and partly in foreign currency as specified in the tour cost quoted by the Company. For payments in cash exceeding Rs 25000/- per person, the client’s PAN card copy will be required.

The Company reserves the right to decline to Register / Book any person or persons as client for any Holiday without assigning any reason whatsoever.

ACCURACY OF INFORMATION

The packages, their routings, components, costs and all other information appearing on this website or in other media by way of advertisement by the company are published as per information received by us at the time of publishing. However as we are only a tour organiser, and do not own any service provider, we shall not be responsible for any changes, unforeseen or otherwise, caused by any events such as political/ religious rallies, fairs/ conventions, strikes, cancelation/ re-routing of flights/ tours/ transport, major road works etc; which may cause the information presented on the website/ other media to be inaccurate at any time.

We will to the best of our abilities, and provided we are notified by our sources well in advance, intimate the client regarding any change or cancelation that may be brought about to or that may affect the client’s booking/ confirmation. Otherwise we shall make every effort to ensure the same information is give to the clients by our local representative’s where possible. We also, therefore, reserve absolute right to alter, amend, change or modify the Tour Package, Itineraries, and/ or the Tour Schedule/ Travel Plan, transport arrangements and sightseeing. However, the responsibility of reconfirming transport/ flight times/ sightseeing tours etc with the service provider lies with the client, and we shall not be responsible for any services missed due non reconfirmation with the service provider, or due to adequate information not being available to us sufficiently in advance.

HEALTH & INSURANCE

It shall be duty of the client to inform the Company in case the client has any medical condition that may affect his/ her ability to enjoy and pursue fully the Holiday arrangements. The Company reserves the right, where appropriate, to ask the client to provide written certification of his/ her medical fitness before his departure. It is advisable that the client acquires adequate insurance cover to secure his/ her life, health and property. It may be noted that the Holiday cost does not include the Insurance premium and that the client shall have to acquire the same at his/ her own cost.

CANCELATION

If the client wishes to cancel his/ her tour booking / services, the same must be intimated in writing to the office of the Company. Cancelation charges will be applicable as mentioned below, from the date of receipt of intimation by the Company. If the Holiday is cancelled by the client:

Cancelation policies set by our Independent Contractors may at times supersede the above conditions, and as and when applicable will be intimated to the client. These cancelation terms may not be applicable for services booked during special events / fairs / exhibitions / festivals / Christmas and New Year period

REFUND

The Company reserves the right to determine the quantum of refund payable in case of cancelation or amendment of a Holiday due to Force Majeure or Vis Majeure. Such refund would be calculated, based on various factors like such as the number of clients booked on the holiday/ tour, the cancelation policy of Independent contractors and the decision of the Company on same shall be final and binding upon the client. There will be no cash refund of any amount. There shall be no refund if the client does not or cannot utilize any services such as meals, rooms, excursion, etc, included in the Holiday cost. Nor can any refund be made for mislaid or destroyed travel tickets and vouchers.

DEVIATION/ AMENDMENT CHARGES

In either of these above cases the client shall not be entitled to, or the Company shall not be liable to pay, any amount as refund, to the client for any damage, additional expenses, and/ or consequential loss suffered by him/her.

LIABILITY

COMPLAINTS

If the client has any complaint in respect of services provided by any of the independent contractors / any employee of the Company, the client shall immediately notify the same in writing to the Company to take up the matter with the independent contractor / its employee.

In case of situations occurred while availing of the services such as delay / improper service provided by any independent contractor / for any injury / death / loss and/ or damage, to the client which may be caused, by any act on the part of the management or employees of any independent contractor, the client may write to the Independent contractor directly with a copy marked to the Company.

Any claim or complaint by the client must be notified to the Company in writing within thirty days of the end the tour.

BAGGAGE

Any client travelling by air will be liable to adhere to restrictions/ limitations on baggage weight, size, and number, specified by the airline. The responsibility to inquire about the restrictions / limitations set by the airline, lies with the client. The Company shall in no way be responsible for the client’s ignorance of the said restrictions / limitations, nor will the Company be responsible for the client facing any loss, damage, injury and/ or penalty and/ or any other inconvenience due to his/ her ignorance of the same.

CONDITIONS OF TRAVEL

Compliance

As a user availing a service through the website, you hereby represent and warrant that your actions shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of the Government of India, wherever applicable.

CONTACT INFORMATION

If you have any questions or concerns about these Terms or if you need further assistance with respect to access to or use of the Site or the services offered by GoanTourism.com, you may contact our Customer Service department, the information of which is provided in the Contact us of the Site.

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